Hotline: 03-5198 0218

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Frequently Asked Questions


How do I create an account?

1. First, click on the 'Log in/register' button on the top left hand corner. You can also register an account with us when you checkout.

2. Secondly, click on the "New customer" button to register.

3. Fill in all of the details and click ‘Submit’ once you’re done. All details are private and confidential.

4. After clicking submit, your registration will be complete.


How do I edit the information on my account?

1. First, click on the "My Account" button on the top left hand corner

2. Scroll down to find your account information as well as ‘Edit’ next to ‘Contact Information’

3. You may edit all your details such as Contact Information, Newsletters, Default Billing Adress, Default Shipping Address, etc. 

4. Click "Save" button to ensure your changes have been saved.


What is in the "My Wishlist" Tab?

This is where you can view various items which appeal to you that you may mark for your next purchase. To mark a product and put it under your wishlist, a "Move to Wishlist" button is available on the side of your desired item. You may access this wishlist every time you log into your account. As and when you wish to purchase these items, you can hop straight to the product through the wishlist and checkout with the item.


What are the payment methods that you accept?

Payment can be made through the following:

 A. MOLPay Gateway

MOLPay is an Internet Payment Switching Gateway through credit card, Internet Banking (or E-Debit) & Electronic Wallet (E-Wallet), developed by MOLPay Sdn. Bhd. It is the same Online Payment Gateway System currently provided by many licensed Financial Institutions. For that reason, customers can be certain of MOLPay's security. MOLPay also complies with PCI Data Security Standard and Malaysia Payment System Act. Through MOLPay, payment can be made from accounts of many banks such as Maybank, CIMB, AFFINBank, AmBank, RHB; and also Bank Islam, Hong Leong Bank and Public Bank via MEPS. For more information, please visit

B. Paypal

Credit card/Debit Card option is also available if you prefer this form of payment. Credit cards acceptable are VISA, MasterCard and Standard Chartered. Once payment has been made, a notification will be sent to us from Paypal and your order's status will automatically be under  'Processing' .


How do I return an item?

Please see our Returns page for instructions.


Can I return an item for a refund?

No, we only offer exchange for returns. 


How do I know if you have received my return?

Returns are processed within 72 hours of being received. You will receive an email or notification that your exchange has been shipped.


Do you offer free shipping?

We are sorry as Hannymadu does not offer free shipping for the moment.


Do you ship internationally?

No, currently we only provide domestic delivery. International delivery will be integrated soon into our website.


How can I track my order?

You may track the whereabouts of your parcel simply by clicking on the Skynet link  below: . If you have not received an email with your tracking code within 3 business days please contact us at


How do I use the promo code or discount voucher?

1. Go to the "My Cart" page when you have selected the item which you would like to purhcase

2. Enter the voucher code you have received 

3. Click "Apply Coupon" to enjoy the discount

4. Promo and discount codes are non-refundable and non-exchangeable for cash. Unless otherwise stated.